Problems & Solutions IT BlueScreen on windows 7 – Problems & Solutions IT
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BlueScreen on windows 7

BlueScreen on windows 7

Windows 7 Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.11

If you get this error when using the internet, blue screen and it restarts. (On Windows 7 Starter)

The files consistently show the csrss.exe process crashing with a BAD_POOL_HEADER (19)

Stop Error referencing the win32k.sys.

It is most likely another driver, that is causing the problem.

I would suggest, at this point,

to turn off and uninstall all (Microsoft Corporation – WDM) drivers.

Usually it is the VGA drivers. And install original drivers from official driver’s sites (motherboard or Graphic).

Or i would suggest another way , at this point,

to turn on the Driver Verifier against all non-Microsoft drivers to stress test them

and try to weed out a problematic driver:

Click on “Start” type verifier in the Search programs

and files box and press “Enter” (and open Verifier)> Create standard settings > Next > Select driver names from a list > then select all non-Microsoft drivers > Finish

Restart the computer.

Continue to use the computer normally

If after enabling the Driver Verifier and restarting the computer you receive

a BSOD on startup and cannot start Windows, restart the computer in “Safe Mode” and do the following:

Start” type verifier in the Search programs and files box

and press “Enter“(and open Verifier) > Delete existing settings > Finish

Restart the computer, into Normal Mode.

I would also suggest, before turning on the Driver Verifier, to scan your PC from virus and malware.

Ivan: Ivan is author of Fanyit.com. He has experience with gaming and that's why he's always the first to know about problems and solutions. He also has a job at the local PC service store as a professional, with years of experience. He shows interest in hardware, and he's passionate about football. Also he's addicted to playing PES.