Sorry we couldn’t connect to Skype

    Sorry we couldn’t connect to Skype

You updated the latest version of Skype and now getting a message that says Sorry, we couldn’t connect to Skype. please check your internet connection.

keep hitting retry but nothing changes. It was working fine until the update and now can’t even log into the program.”


Sorry, we couldn't connect to skype.

If you look at this message “Sorry we couldn’t connect to Skype”. This happened on the Windows XP operating system.

This is because the new version of skype is associated with “Internet Explorer” and doesn’t work on “Internet Explorer 6 “.

But we have solutions for this problem

This is because we need Internet Explorer 7 or higher.

You can download Internet Explorer here

Download: Extract then install. If you download install then restart your computer and everything will be okay.

Or you can try another way. If first doesn’t work

Reset Internet Explorer settings. *

With the resetting Internet Explorer, you restore your browser settings to default, where it was when the first time is installed on the PC.


Click the gearSetting 1 icon at the top right corner and choose Internet Options like this on the picture.

Sorry we couldn't connect to Skype

Then at the Advanced tab press the Reset button.

Sorry we couldn't connect to Skype

After this (Will asks: Are you sure you want to reset all Internet Explorer settings?). Then make sure that you check the Delete Personal Settings checkbox and press Reset.

Sorry we couldn't connect to Skype

And close Internet Explorer and start again to restart your browser.

Try to connect to Skype again.

We hope that this article “Sorry we couldn’t connect to Skype” would be helpful for you.




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