Problems & Solutions IT Sorry we couldn't connect to Skype – Problems & Solutions IT

Sorry we couldn’t connect to Skype

Sorry we couldn’t connect to Skype

You updated latest version of Skype and now getting a message that says Sorry, we couldn’t connect to Skype. please check your internet connection.

keep hitting retry but nothing changes. It was working fine until the update and now can’t even log into the program.”

If you look this message “Sorry we couldn’t connect to Skype”. This happened on windows XP operating system.

This is because new version of skype is associated with “Internet Explorer” and doesn’t work on “Internet Explorer 6 “.

But we have solutions for this problem

This is because need Internet Explorer 7 or higher.

You can download Internet Explorer here

Download: Extract then install. If you download install then restart your computer and everything will be okay.

Or you can try another way. If first doesn’t work

Reset Internet Explorer settings. *

With the resetting Internet Explorer, you restore your browser settings to default, where it was when the first time is installed on the PC.

Click the gear icon at the top right corner and choose Internet Options like this on the picture.

Then at the Advanced tab press the Reset button.

After this (Will asks: Are you sure you want to reset all Internet Explorer settings?). Then make sure you that you check the Delete Personal Settings checkbox and press Reset.

And close Internet Explorer and start again to restart your browser.

Try to connect to Skype again.

We hope that this article “Sorry we couldn’t connect to Skype” would be helpful for you.

Tags: Skype
Ivan: Ivan is author of He has experience with gaming and that's why he's always the first to know about problems and solutions. He also has a job at the local PC service store as a professional, with years of experience. He shows interest in hardware, and he's passionate about football. Also he's addicted to playing PES.

View Comments (15)

  • hey,I am running IE 6.0 on an new, updated Windows-XP box. Every attempt to get Skype working failed. I tried about 5 or 6 versions, as most recent versions could not connect. Just start IE (version 6.0 is OK), and select "Tools" option, and "Internet Options" at bottom of that dropdown menu. Then, after clicking on "Internet Options", select the "Advanced" tab, and scroll down to the very bottom, and click to put a checkmark in "Use TLS 1.00", and then click "Apply" button. That is *all* that is needed. Most IE applications on Windows-XP only have "Use SSL 2.0" and "Use SSL 3.0" clicked. You need the TLS option also checked. After you apply that change, you can exit IE 6.0 and go back to using Firefox or whatever.
    This fix lets you run Skype 7.x on your Windows-XP box.
    - Rus

  • Thanks a lot for your answers. My operating system is windows sp3 and I have internet explorer 8 and my SKYPE version is but Unfortunately it shows this message yet: sorry we couldn't connect to skype-please check your internet connection and try again.
    please help me

    • Try again to reinstall IE8 but check and update box when you install IE8 may have some missing file.

  • Just activate in your bloody internet explorer TLS 1.0 under inter options-advanced. That's all folks

        • Also, Try to full uninstall Skype from control panel “Programs and features” Restart your pc and install again Download from official skype webite…try this …if you install with update skype may be you have already instaled 2 version of skype or have some broken Registers

  • i already have the internet explorer and than it doesnt work i try to reset all my advanced at the internet exploler it's still doesn't work :( Sorry for my bad english

    • Try to Re-Install Skype and internet explorer Download explorer via link in post..Than install Explorer and be Sure that install Updates, When asked your Internet explorer in installation.

  • I have windows 8 OS with IE 11.096v and skype 7.17v, still shows me the error page "Sorry we couldn’t connect to Skype". Do you have any fix please it us know...

    • Sujith:/ Try to full uninstall Skype from control panel "Programs and features" Restart your pc and install again Download from official skype webite...try this ...if you install with update skype may be you have already instaled 2 version of skype or have some broken Registers...

    • ohh yes. sorry for that. We have small technical problems.
      We are trying to solve these problems.
      But download link works again.You can download now.
      Thanks for understanding